Inductel customers who wish to get refunds, must remove the Inductel software from their computer system and return the item to Inductel within 90 days of purchase date of the item. Returns must also include a statement from the customer of the reasons why the customer is returning the item. If you bought a download, you must send Inductel an email within 90 days of date of purchase, stating why you are asking for a refund and stating that you have removed the software from your computer, promising that you will not re-install it.